Customer Support Coordinator

Customer Support Coordinator Leamington Spa £26,500We are recruiting on behalf of a consumer goods manufacturer. Their products are stocked across major high street retailers and independent outlets nationwide, and they have built an enviable reputation for quality and after-sales support. Their UK operations are based in Leamington Spa, where this role is based.The opportunityThis is a busy, people-focused role sitting at the centre of the customer experience. You will look after a portfolio of accounts, building strong relationships and making sure customers feel supported at every stage of their journey with the business.No two days are the same. You will be dealing with a broad mix of customers and query types, and the ability to stay organised, communicate clearly and keep things moving will be key to doing the job well.What the role involves Taking ownership of a defined account base, building relationships and acting as the main point of contact for day-to-day queriesDriving a customer-first approach across everything you do, putting resolution speed and accuracy at the heart of each interactionManaging orders from placement through to delivery, proactively monitoring progress and flagging any issues before they become problemsResponding to inbound enquiries across phone, email and online channels, handling pricing, availability, delivery and general product questionsSupporting customers with aftersales needs, including quality concerns, returns and spare part ..... full job details .....