Customer Support Consultant

Ready to start a career with a market-leading international company? Job title: Customer Support Consultant. Location: Norwich. Company: Epos Now. Salary: Starting at £26436 with uncapped commission. About the job: As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich office. The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays. What will you do? Handle customer queries via telephone calls, email and web chat. Achieve your targets for revenue and customer satisfaction. Nurture meaningful customer relationships. Accurately record all information in the CRM. Deliver exceptional customer service! What do you get in return? Additional bonuses based on KPI''s Career progression opportunities - our philosophy is to promote internally. Company bonus scheme. Exclusive retail, restaurants and travel discounts. Collaborative company culture with regular team ..... full job details .....