Customer Support Co-ordinator

Customer SupportLocation: Cambourne, CB23 6DW (Hybrid after training) Salary: Completive Salary Employment Type: Permanent Working Hours: Monday - Friday Start Date: ASAPWe are currently recruiting for a Customer Support professional to join the Service Support team. This is an excellent opportunity for a customer-focused individual to become part of a collaborative, high-performing team delivering best-in-class service to customers.The RoleThe Service Support team is the primary point of contact for all customer support relating to installed assets. You will play a key role in delivering a consistent and high-quality customer experience, ensuring accurate case management, timely communication, and effective collaboration across internal teams.As a Customer Support team member, you will act as an ambassador for the business, placing customers at the heart of everything you do while supporting overall business performance targets.Key ResponsibilitiesEfficiently manage customer cases within Salesforce CRM, ensuring accurate logging, proactive updates, and timely case closureProcess service orders and invoicing accurately and promptly using SAPHandle credits, returns, repairs, and warranty replacement goodsGenerate quotations for work orders and service contracts and administer service contracts, including preventative maintenance actionsLiaise closely with customers, regional managers, engineers, and wider internal teamsSupport dispute resolution and credit processing in ..... full job details .....