Customer Support Associate (Welcome Team)

Kickstart Your Career. Full Training. Real Progression. Great People. £26,450k basic salary + bonus opportunities + genuine career growth + great perks! Looking to build a career in a people-focused, high-energy environment? We re one of the UK s leading Life Insurance Brokers, and we re searching for friendly and confident Welcome Team Associates to become the first voice families hear when they reach out for help. Think meaningful conversations, a buzzing team, and the chance to open the door to a long-term career in advice and protection. We ve featured in the Sunday Times Best Companies to Work For and we re killing it on Trustpilot. Don t just take our word for it, go take a look for yourself! Interview: 20th May (save the date!) Location: Leeds City Centre Employment Type: Full-time, Permanent What you ll be doing: • Make outbound calls to families who aren t yet protected • Introduce them to our services, overcome objections, and smoothly connect them with an Adviser • Arrange and manage callbacks to keep each customer s journey on track • Keep our CRM updated with accurate details to ensure seamless handovers • Stay responsive, positive and ready to support your teammates We re looking for someone who: • Has a warm, confident phone manner • Can stay calm, think fast, and handle pushback with ease • Has great listening skills and strong attention to detail • Feels comfortable guiding customers through sensitive conversations • Is ambitious, resilient, driven by ..... full job details .....