Customer Support Assistant

Customer Support Assistant Temporary - immediate start Potential to lead to further work Customer Support AssistantSouth Leicester £35,000 - £40,000 This is a brilliant opportunity to join a business that''s investing heavily in how it looks after its customers, right at a point where things are genuinely changing for the better. You''ll be at the heart of that change, working closely with clients to make sure they''re getting the most out of the service and genuinely enjoying it. It''s a role with real variety, plenty of time on the phone, and the chance to make a visible difference from day one. We''re looking for someone with energy, who enjoys picking up the phone and building relationships rather than hiding behind email. You''ll naturally pay attention to the small details, because getting things right first time really matters here. Ideally you''re eager to learn, comfortable working closely with a team, and genuinely enthusiastic about helping people.What You Will Be Doing Acting as a key point of contact for a portfolio of clients, checking in regularly to make sure they''re happy with the service. Guiding clients through new features and helping them get comfortable using the system, from their first login through to full confidence. Taking ownership of a high volume of client conversations each day, mostly over the phone, and making every one count. Reviewing and validating information shared by clients to keep everything accurate and compliant with internal ..... full job details .....