Customer Support Assistant

Role: Customer Support AssistantLocation: Hybrid - Home/GlasgowPackage: £24,788 + annual bonus scheme + benefitsProperty Searches Scotland (PSS) is a market-leading provider of property searches to conveyancers and legal professionals throughout Scotland. Part of tmGroup, PSS has established itself as a trusted, innovative, and award-winning service provider. We combine industry expertise with cutting-edge technology to deliver accurate, efficient, and highly reliable property search solutions.We''re now looking for a Customer Support Assistant to join our busy Customer Support team in Glasgow. This is a high-volume, fast-paced role where you''ll be the first point of contact for our clients, playing a vital part in ensuring orders and queries are handled quickly, accurately, and professionally.What you''ll doAct as the first point of contact for client queries via phone and email, delivering a friendly and professional customer experience.Process customer orders received through email and our online ordering portal, recording and managing them within our in-house system, Atomic.Monitor and manage a shared inbox, prioritising urgent and high-priority requests in line with agreed SLAs.Support clients who experience issues placing orders, including guiding them through the portal or placing orders on their behalf.Handle a wide range of queries, from missing information and report amendments to council or roads enquiries, escalating to PEC or Titles teams where required.Answer ..... full job details .....