Customer Support Assistant

Customer Support Assstant Hybrid - Milton Keynes 12-month FTC About the Company Our client is a UK-based Shariah-compliant financial services organisation, founded in 2007, with offices in London, Milton Keynes, Birmingham and Wilmslow. The organisation provides ethical savings products and residential property finance, with a strong focus on transparency, fairness and responsible financial services. Operating in accordance with Shariah principles, the organisation promotes fair and responsible financial practices, with a focus on genuine trade and enterprise, equitable sharing of risk and reward, and socially responsible investment. Shariah principles also mean that finance is not used to support activities such as alcohol, tobacco, gambling, adult entertainment or the arms industry. The organisation is committed to providing a modern, customer-focused service and creating positive outcomes for its customers. The Role Working as part of a customer-focused team, you will take ownership of the customer journey following completion, providing ongoing support throughout the life of the customer relationship. You''ll be responsible for handling day-to-day enquiries, supporting customers with specific requests and managing key processes including product transfers, redemptions and additional lump sum payments. You''ll play an important role in delivering excellent customer service, maintaining high-quality standards and achieving positive outcomes for every customer. What You''ll ..... full job details .....