Customer Support Assistant FTC 12 months

Join Our Client as a Customer Support Assistant Our client is looking for a passionate and customer focused Customer Support Assistant to join their Operations team in Milton Keynes. This is an exciting opportunity to take ownership of the full customer journey, supporting customers from onboarding through to ongoing account management. If you thrive in a fast-paced environment, enjoy problem solving, and are committed to delivering exceptional service, this could be the perfect role for you. Job Title: Customer Support Assistant Location: Milton Keynes with a hybrid working model Working Hours: Monday - Friday 9am - 5pm Type: 12-month Fixed Term Contract As a Customer Support Assistant, you will: Deliver outstanding service across every customer interaction Take ownership of the end-to-end customer journey for post-completion customers Handle day to day enquiries via phone, email, and emerging digital channels Support key processes such as product transfers, redemptions, and additional lump sum payments Identify and support vulnerable customers, tailoring communication styles to individual needs Allocate incoming payments accurately and perform reconciliations Act as a first point of contact for property or legal queries, liaising with internal and external stakeholders Maintain strong knowledge of policies and procedures to ensure accurate, compliant customer updates Our client is looking for someone with: Previous customer service experience, ..... full job details .....