https://jobs.co.uk/job/customer-support-and-engagement-officer-the-caraires-consultancy--32daa409-a1a9-4cab-8d7f-9a97db351cda RSS feed for Customer Support and Engagement Officer at The Caraires Consultancy. en-gb Sun, 31 May 2026 06:12:10 GMT https://jobs.co.uk/job/customer-support-and-engagement-officer-the-caraires-consultancy--32daa409-a1a9-4cab-8d7f-9a97db351cda https://jobs.co.uk/job/customer-support-and-engagement-officer-the-caraires-consultancy--32daa409-a1a9-4cab-8d7f-9a97db351cda Fri, 29 May 2026 11:51:36 GMT Location: Lutterworth | Salary: 33237.00-33237.00 Annual | Type: Contract | Monday - Friday 36.25 hours a week (core hours 10am - 4pm)-mainly remote working - 2 roles available one until September 2026 the other until December 2026 33,237 p.a. An exciting opportunity has arisen to work for our client ''an employer of choice'' - a professional membership organisation- to work as a Customer Support and Engagement Officer. You are supporting both the members and the public - delivering a high-quality, empathetic service. Principal accountabilities Principal accountabilities: Frontline Response: Handle a high volume of telephone and email enquiries from members, potential members, and the public, in line with service level agreements. Use empathy, active listening, and non-judgmental support to manage sensitive or complex conversations. Complex Judgement: Apply critical thinking and sound judgment to assess and resolve complex queries in real time, escalating where appropriate. Safeguarding: Be alert to safeguarding and high-risk concerns and escalate in accordance with organisational protocols. Guidance and Advocacy: Provide clear, accurate, and supportive guidance on policies, services, and frameworks. Member Engagement: Engage with lapsed or at-risk memb... Contract