https://jobs.co.uk/job/customer-support-and-collections-associate-aimee-willow-connex-ltd--0cdda22e-6676-4a3d-bec2-13814dbe2b1e RSS feed for Customer Support and Collections Associate at Aimee Willow Connex Ltd. en-gb Fri, 04 Sep 2026 21:09:09 GMT https://jobs.co.uk/job/customer-support-and-collections-associate-aimee-willow-connex-ltd--0cdda22e-6676-4a3d-bec2-13814dbe2b1e https://jobs.co.uk/job/customer-support-and-collections-associate-aimee-willow-connex-ltd--0cdda22e-6676-4a3d-bec2-13814dbe2b1e Thu, 03 Sep 2026 23:00:00 GMT Location: East Kilbride | Salary: £28000 - £32000/annum | Type: Permanent | The-Role You-will-need-to-develop-a-deep-understanding-of-the-asset-finance-businesses,-products-and-processes.-You''ll-use-your-exceptional-interpersonal-skills-to-deliver-good-customer-outcomes-ensuring-alignment-to-divisional-objectives.-An-inquisitive-nature,-strong-initiative,-problem-solving-skills-and-a-customer-first-approach-are-key-to-success-in-this-role. RESPONSIBILITIES Customer: Mitigate-losses-to-the-bank-through-early-engagement-with-customers-in-financial-difficulty-and-deployment-of-appropriate-collections-and-recoveries-strategies Confidentially-and-empathetically-communicate-with-customers-through-channels-including-telephone,-post-and-email Understand-customer-circumstances-through-appropriate-techniques,-including-structured-questioning-and-use-of-income-and-expenditure-analysis Provide-clear-explanations-of-repayment-options-and-independent-sources-of-debt-advice-to-empower-customers-to-make-informed-decisions Identify-and-respond-to-customer-vulnerability-ensuring-an-appropriate-level-of-care,-seeking-additional-support-where-needed. Policies-&-Procedures: Apply-the-Collections-and-Recoveries-Standards,-and-associated-procedures,-to... Permanent