Customer Support and Account Manager

JOB TITLE: Customer Support and Account Manager LOCATION: SalisburySALARY: £25,000 - £35,000WAY OF WORKING: Full Time Office-based Permanent THE BUSINESS:C4S Search are pleased to be working with a leading FMCG company. THE CUSTOMER SUPPORT AND ACCOUNT MANAGER OPPORTUNITY: Acting as the primary point of contact for customers, managing enquiries across phone, email, and online channelsSupporting and developing customer accounts to drive satisfaction and repeat businessManaging the sales inbox, responding to enquiries, quotes, and order requests efficientlyProcessing customer orders accurately from receipt through to dispatch, liaising with warehouse and logistics teamsCoordinating supplier orders, maintaining stock levels, and proactively resolving supply issuesContributing to process improvements and supporting general office administration as the business scalesYOUR KEY SKILLS:Proven experience in customer service, account management, or sales supportStrong written and verbal communication skillsHighly organised with excellent attention to detailAbility to multitask and manage a varied, fast-paced workloadConfident using email systems and standard business softwareDesirable:Experience in order processing, supply chain, or logistics coordinationBackground in FMCG, food, wholesale, or distribution environmentsExposure to CRM or order management systemsIf you are interested in the above role, please send an application detailing proof of the above or contact Shona in our ..... full job details .....