https://jobs.co.uk/job/customer-support-analyst-eclectic-recruitment--e987bb3f-ab6e-447e-b742-56effab0a5a2 RSS feed for Customer Support Analyst at Eclectic Recruitment. en-gb Fri, 21 Aug 2026 20:29:15 GMT https://jobs.co.uk/job/customer-support-analyst-eclectic-recruitment--e987bb3f-ab6e-447e-b742-56effab0a5a2 https://jobs.co.uk/job/customer-support-analyst-eclectic-recruitment--e987bb3f-ab6e-447e-b742-56effab0a5a2 Thu, 20 Aug 2026 23:00:00 GMT Location: Cambridge | Salary: £28000 - £30000/annum | Type: Permanent | Role -Customer Support Analyst Location:- Cambridge (fully office-based) Offer 28,000 - -30,000 - We are delighted to be working with a well-established business to recruit a Customer Support Analyst. You will provide support across phone, email and live chat, while managing a varied caseload and working closely with internal teams. Key Responsibilities: Provide professional, customer-focused support via phone, email and live chat, resolving queries efficiently. Process system changes and arrange engineer service appointments Ensure customer information is accurately recorded. Provide customers with-guidance and escalate-more detailed training where appropriate. The Ideal Candidate: Must be fluent in English and French Can speak Spanish and/or Italian- Previous experience in a customer service or support role, ideally involving phone, email and live chat. Excellent communication skills with a professional telephone manner and strong customer service focus. Logical and methodical approach to problem solving, with excellent attention to detail. Comfortable managing a high volume of cases and prioritising workload effectively. - This role would s... Permanent