https://jobs.co.uk/job/customer-support-analyst-eclectic-recruitment--80a94655-a720-4c53-9c1e-4e6fb4890726 RSS feed for Customer Support Analyst at Eclectic Recruitment. en-gb Sun, 23 Aug 2026 01:42:37 GMT https://jobs.co.uk/job/customer-support-analyst-eclectic-recruitment--80a94655-a720-4c53-9c1e-4e6fb4890726 https://jobs.co.uk/job/customer-support-analyst-eclectic-recruitment--80a94655-a720-4c53-9c1e-4e6fb4890726 Sat, 22 Aug 2026 11:51:44 GMT Location: Cambridge | Salary: 28000.00-28000.00 Annual | Type: Permanent | Role Customer Support Analyst Location: Cambridge (fully office-based) Offer 28,000 - 30,000 We are delighted to be working with a well-established business to recruit a Customer Support Analyst. You will provide support across phone, email and live chat, while managing a varied caseload and working closely with internal teams. Key Responsibilities: Provide professional, customer-focused support via phone, email and live chat, resolving queries efficiently. Process system changes and arrange engineer service appointments Ensure customer information is accurately recorded. Provide customers with guidance and escalate more detailed training where appropriate. The Ideal Candidate: Must be fluent in English and French Can speak Spanish and/or Italian Previous experience in a customer service or support role, ideally involving phone, email and live chat. Excellent communication skills with a professional telephone manner and strong customer service focus. Logical and methodical approach to problem solving, with excellent attention to detail. Comfortable managing a high volume of cases and prioritising workload effectively. This role would suit someone who enjoys solving proble... Permanent