https://jobs.co.uk/job/customer-support-analyst-eclectic-recruitment--1961de5d-6d2f-496a-bc80-cf7995ecce23 RSS feed for Customer Support Analyst at Eclectic Recruitment. en-gb Wed, 16 Sep 2026 17:27:16 GMT https://jobs.co.uk/job/customer-support-analyst-eclectic-recruitment--1961de5d-6d2f-496a-bc80-cf7995ecce23 https://jobs.co.uk/job/customer-support-analyst-eclectic-recruitment--1961de5d-6d2f-496a-bc80-cf7995ecce23 Tue, 15 Sep 2026 23:00:00 GMT Location: Cambridge | Salary: £29000 - £32000/annum | Type: Permanent | Role-Customer Support Analyst Location:-Cambridge (fully office-based) Offer29,000 - -32,000 - We are delighted to be working with a well-established business to recruit a Customer Support Analyst. You will provide support across phone, email and live chat, while managing a varied caseload and working closely with internal teams. Key Responsibilities: Provide professional, customer-focused support via phone, email and live chat, resolving queries efficiently. Process system changes and arrange engineer service appointments Ensure customer information is accurately recorded. Provide customers with-guidance and escalate-more detailed training where appropriate. The Ideal Candidate: Must be a native French speaker and fluent in English Can speak Spanish and/or Italian- Previous experience in a customer service or support role, ideally involving phone, email and live chat. Excellent communication skills with a professional telephone manner and strong customer service focus. Logical and methodical approach to problem solving, with excellent attention to detail. Comfortable managing a high volume of cases and prioritising workload effectively. This role woul... Permanent