https://jobs.co.uk/job/customer-support-agent-yolk-recruitment--569bc284-a011-4335-8ba5-1b7de10e7760 RSS feed for Customer Support Agent at Yolk Recruitment. en-gb Tue, 29 Sep 2026 16:33:55 GMT https://jobs.co.uk/job/customer-support-agent-yolk-recruitment--569bc284-a011-4335-8ba5-1b7de10e7760 https://jobs.co.uk/job/customer-support-agent-yolk-recruitment--569bc284-a011-4335-8ba5-1b7de10e7760 Mon, 28 Sep 2026 23:00:00 GMT Location: Cardiff | Salary: £14.29 - £15.38/hour | Type: Temporary | Customer Support Agent - Cardiff - 35 hours a week - Immediate start - -14.2915.38 per hour -3-6 months Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a leading financial institution who put their customer at the heart of everything they do, they are looking for a small team of individuals who are great communicators to help resolve arrears queries in a people first, professional manner. The Opportunity: Dealing with inbound calls with a "how can I help you approach?" This is a role where empathy and compassion are essential, if you have a background dealing with vulnerable people this is a great role for you. This is not a contact centre role, rather a role where you will enable customers to get back on track. Responsibilities: Dealing with inbound calls and ensuring solutions are right for the customer Logging the outcomes on the CRM system Making pre-arranged outbound calls Essential Requirements: Excellent communication skills Good keyboard skills Experience with sensitive conversations Compassion and empathy MUST BE ABLE TO PASS A CREDIT CHECK What you will get in return : Monday to Friday with no evenings or weeken... Temporary