Customer Support Agent

Our client is seeking compassionate and resilient Customer Support Agents to join their growing team based in Kilmarnock. This is an excellent opportunity for individuals who are passionate about helping others and are confident handling sensitive and complex customer situations in a fast-paced contact centre environment. This role offers genuine job satisfaction, providing support to customers during some of the most challenging periods of their lives whilst helping them work towards positive financial outcomes.The Role As a Customer Support Agent, you will be responsible for managing sensitive customer interactions and providing tailored support to individuals experiencing financial and personal difficulties. You will work within a supportive and collaborative environment where empathy, professionalism and strong communication skills are highly valued. Key responsibilities will include:Handling inbound and outbound customer communications via telephone, email, live chat and written correspondenceSupporting customers experiencing challenging circumstances including financial hardship, bereavement, terminal illness and mental health concernsConducting professional and empathetic conversations to fully understand customer situationsEncouraging open and honest discussions in order to identify the most appropriate solutions and support availableAssisting customers in establishing realistic and sustainable repayment arrangementsManaging customer accounts accurately across ..... full job details .....