Customer Support Agent

Your new company
You''ll be working for a public sector organisation based in central and north central Bristol.

Work Pattern
This position will be starting in either July or August 202608:30 to 16:30 Monday to Friday
On site
Temp Duration 6 weeks

Your new role
You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.

• Assisting customers by phone and email to provide tailored advice and support
• Delivering a high standard of customer service during busy and slow periods
• Handling sensitive and sometimes complex enquiries with professionalism and care
• Accurately logging all interactions on the CRM system
• Referring callers to specialist teams when appropriate
• Liaising with internal departments to resolve enquiries effectively
• Managing and prioritising workload in line with service demand
  
  

What you''ll need to succeed

• Experience in a call centre, customer service agent, student support agent or similar role is required
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Good IT skills and the ability to learn new systems quickly
• Ability to work independently and use initiative
• A professional, empathetic approach with a strong understanding of confidentiality

What you need to do now
If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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