https://jobs.co.uk/job/customer-support-agent-finance-software-hatched-recruitment-group--7f14778e-f8a2-4294-b149-8469967d7b49 RSS feed for Customer Support Agent - Finance Software at Hatched Recruitment Group. en-gb Tue, 28 Apr 2026 01:28:14 GMT https://jobs.co.uk/job/customer-support-agent-finance-software-hatched-recruitment-group--7f14778e-f8a2-4294-b149-8469967d7b49 https://jobs.co.uk/job/customer-support-agent-finance-software-hatched-recruitment-group--7f14778e-f8a2-4294-b149-8469967d7b49 Mon, 06 Apr 2026 23:00:00 GMT Location: Bournemouth | Salary: £30000 - £33000/annum | Type: Permanent | Customer Support Agent - Finance Software Are you passionate about helping clients, solving problems, and working with finance systems? We are looking for a Customer Support Agent who thrives on tackling challenges, providing top-notch support, and ensuring clients get the most from their software. If you have experience working with accounting or finance software and are an Excel expert , this could be the perfect role for you! You''ll act as the first point of contact for clients, responding to queries, diagnosing issues, and delivering solutions efficiently. This is more than a support role - it''s about helping our clients optimise their processes, guiding them to success, and being an ambassador for the company. What You''ll Do Manage inbound support tickets via phone and email, triaging and prioritising efficiently Record and track tickets using our support software Diagnose, resolve, and escalate technical and functional issues where necessary Liaise with internal teams to ensure swift resolution of client queries Provide guidance to clients on optimising workflows and system usage Assist with software configurations and live implementations Contr... Permanent