Customer Support Agent - Finance Software

Customer Support Agent - Finance Software Are you passionate about helping clients, solving problems, and working with finance systems? We are looking for a Customer Support Agent who thrives on tackling challenges, providing top-notch support, and ensuring clients get the most from their software. If you have experience working with accounting or finance software and are an Excel expert, this could be the perfect role for you! You''ll act as the first point of contact for clients, responding to queries, diagnosing issues, and delivering solutions efficiently. This is more than a support role - it''s about helping our clients optimise their processes, guiding them to success, and being an ambassador for the company. What You''ll DoManage inbound support tickets via phone and email, triaging and prioritising efficientlyRecord and track tickets using our support softwareDiagnose, resolve, and escalate technical and functional issues where necessaryLiaise with internal teams to ensure swift resolution of client queriesProvide guidance to clients on optimising workflows and system usageAssist with software configurations and live implementationsContribute to process improvements and knowledge sharing within the teamMaintain excellent relationships with customers, colleagues, and third-party partnersHelp create and maintain help documentation for end usersStay up to date with software updates and attend relevant trainingBe flexible with shifts, including occasional bank ..... full job details .....