Customer Support Agent

Customer Support Agent Location: Blackburn (On-Site) Salary: 24,784.50 per annum Hours: Monday to Friday, 9:00am - 5:00pmCustomer Support Agent - About the RoleWe are looking for an organised and customer-focused Customer Support Agent to join our growing team in Blackburn. This is primarily a non-voice customer support position, where you''ll assist customers via email and online systems rather than spending your day on the phones.As a Customer Support Agent, you''ll help customers with a variety of enquiries, resolving issues efficiently while delivering an excellent customer experience. Most interactions are handled through email using established templates and processes, making strong administration skills, attention to detail, and accuracy essential.This Customer Support Agent opportunity is ideal for someone who enjoys problem-solving, working with systems, and providing excellent service in a fast-paced environment.Key ResponsibilitiesRespond to customer enquiries via email and online support platforms.Resolve customer queries accurately and within agreed service levels.Assist customers with account access, booking queries, promotional or discount code issues, and general service enquiries.Take ownership of customer issues, ensuring timely resolution or escalation.Maintain accurate records of customer interactions and resolutions.Process customer requests in line with company procedures and quality standards.Work collaboratively with colleagues to resolve customer ..... full job details .....