Customer Support Advisor

Customer Support Advisor Cycling Northampton (Hybrid) Up to £28,000 + BonusAre you passionate about delivering great customer service and helping people find solutions?Do you enjoy problem solving, building relationships, and making a real difference to the customer experience?We''re recruiting for a Customer Support Advisor to join a leading global sports retailer. This is a fantastic opportunity to join a growing team where you''ll support customers and stores with aftersales enquiries, service requests, and product-related questions within the cycling category.You don''t need to be a qualified bike mechanic. If you have strong customer service skills, enjoy troubleshooting issues, and have an interest in cycling, full product and technical training will be provided.What''s in it for you?Salary up to £28,000 plus performance bonusHybrid working (2 to 3 days per week in the office)Ongoing training and developmentCareer progression opportunitiesStaff discounts and retail benefitsSupportive and collaborative working environmentWhat you''ll be doingDelivering excellent customer service across phone and email channelsSupporting customers and stores with aftersales and service enquiriesInvestigating issues and finding practical solutionsManaging customer cases through to resolutionProviding guidance on repairs, servicing and product queriesBuilding strong relationships with stores and internal teamsHelping improve the customer journey and overall experienceDeveloping your ..... full job details .....