Customer Support Advisor

Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be working within a contact centre environment responding to all types of customer-led correspondence so an ability to converse professionally both via verbal and written means is a mustMain DutiesTaking calls and answering emails from consumer customers in relation to in and out of warranty claims, presale information or any other queries, provide a resolution or escalating to the appropriate teamAnswer and resolve a high volume of enquiries over telephone, email or social media working to department and company KPI to meet customer expectationCreate accurate records ensuring all elements of the query are logged within Customer Database / CRM.Assessing the requirement for in warranty service visits by carrying out troubleshooting and diagnostics using technical documentation and product guides and translating to consumer appropriate languageManage and prioritise own workloads, escalating where appropriateSkills and KnowledgeExcellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectivelyAbility to maintain customer focus whilst troubleshooting and solving technical issuesTechnically minded and pro-active in ..... full job details .....