https://jobs.co.uk/job/customer-support-advisor-turnerfox-recruitment--a285275d-78ea-449a-8777-97efb9ac698f RSS feed for Customer Support Advisor at TurnerFox Recruitment. en-gb Fri, 29 May 2026 17:20:25 GMT https://jobs.co.uk/job/customer-support-advisor-turnerfox-recruitment--a285275d-78ea-449a-8777-97efb9ac698f https://jobs.co.uk/job/customer-support-advisor-turnerfox-recruitment--a285275d-78ea-449a-8777-97efb9ac698f Tue, 05 May 2026 23:00:00 GMT Location: Mansfield | Salary: £26000 - £28000/annum | Type: Permanent | Customer Support Advisor Location: Mansfield Salary: Competitive, depending on experience Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm / 9:00am-5:30pm) + 1 in 8 weekend cover (rota basis) Are you passionate about delivering excellent customer service and solving problems? We''re looking for a Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support. What you''ll be doing: Acting as the first point of contact for customers via phone and email Logging and managing support requests using a ticketing system Diagnosing and troubleshooting basic technical issues across multiple systems Taking full ownership of tickets, ensuring timely updates and resolution within SLAs Escalating more complex issues to internal teams when required Liaising with third-party providers to arrange engineer visits Preparing quotes for replacement hardware where needed Creating and updating knowledge base articles Contributing ideas to improve processes and customer experience What ... Permanent