Customer Support Advisor

Location: BournemouthHours: Full-time 37.5 hours per week Monday-Friday (8:30am-6:00pm, shift pattern)Salary: £24,785 per annum + BonusContract Type: Temp to PermWe''re recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.What you''ll be doing as Customer Support Advisor:Handling inbound calls and customer enquiries.Responding to emails and support tickets from veterinary practices and clients.Updating customer records and maintaining accurate data.Supporting onboarding for new veterinary practices.Assisting with Excel-based projects, pricing updates and general administration.Liaising with suppliers to support home delivery services.Identifying opportunities to promote additional services to customers.What we''re looking for in the Customer Support Advisor:Previous office-based customer service or administration experience.Excellent communication skills, both written and verbal.Good IT skills, including Microsoft Excel.Strong attention to detail and organisational skills.A proactive, positive approach with the ability to multitask.Confidence speaking with customers over the phone.What''s on offerBonus scheme.Hybrid working after successful training and probation.Company ..... full job details .....