Customer Support Advisor

About The National CollegeAt The National College, we empower education professionals to transform children''s lives.Our all-in-one platform helps schools, trusts, and nurseries stay compliant, raise standards, and reduce staff workload through intuitive, impactful technology.If educators need it, we build it.We''ve created a unique platform that combines the world''s largest CPD and policy library with innovative software tools, developed in collaboration with thousands of schools and more than 1,000 education experts.The RoleReporting to the Support Team Manager, the Customer Support Advisor is responsible for delivering excellent customer service throughout the membership journey. In this role, you will assist customers across multiple communication channels, resolve queries efficiently, and work closely with internal teams to enhance customer satisfaction and support wider business goals.Job ResponsibilitiesProvide first-line support to customers via phone, live chat, and email, managing enquiries through to resolutionDeliver a professional, efficient, and customer-centric support experience across all communication channelsAccurately identify customer needs, troubleshoot issues, and provide timely, effective solutionsAct as a trusted internal knowledge resource, supporting colleagues and championing a positive customer experienceCollaborate with Technical and Product teams to investigate, escalate, and communicate platform or product issuesSupport customers in ..... full job details .....