Customer Support Advisor

Sue Ross Recruitment are delighted to be working on behalf of a well-established and growing business based in Chesterfield who are seeking a Customer Support Advisor to join their busy Customer Support Helpdesk team on a temporary basis. This role is available for an immediate start and will run until Christmas 2026 to provide additional support during a particularly busy period. This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced environment and enjoys delivering outstanding support to customers. As a Customer Support Advisor, you will be the first point of contact for customers, handling enquiries via telephone, email and webchat. You will take ownership of customer issues through to resolution, ensuring a consistently high level of service and customer satisfaction. Key duties will include: Responding to customer enquiries in a professional and timely manner Managing customer issues through to successful resolution Providing updates and information via inbound and outbound calls Handling customer complaints sensitively and escalating where necessary Maintaining accurate customer records and updating internal systems Monitoring cases and ensuring follow-up actions are completed within agreed timescales Liaising with various internal departments to investigate and resolve customer queries Supporting continuous improvement initiatives by identifying recurring issues and trends Ensuring compliance with company ..... full job details .....