Customer Support Advisor - Sports Industry

We are a recruiting for a Customer Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They''re a friendly, sociable company with a relaxed yet professional atmosphere. As a Customer Support Advisor, you will be responding to all incoming client queries through live chat or telephone - taking full ownership of queries and seeing them through to resolution. Please note: this role will need to be fully office-based for the first six months. After training, this position will become hybrid with 3 days in the office, 2 days working from home. What s in it for you? Salary: £25k-£30k depending on experience Hours: Rota across 7 days to include evenings and weekends (earliest start 7.30am, latest finish 10pm) Weekend shifts are alternating, with one week on followed by one week off. New joiners will be assigned a week of either all earlies, mids or late shifts. Shifts are as follows: Early: 7:30am 4pm Mid: 11:30am 8pm Late: 1:30pm 10pm 25 days holiday (increasing to 30 after 2 years) Contributory pension scheme Life insurance benefit (4x salary) Private medical insurance Discounts scheme for gym membership, travel and cinema Free parking Key responsibilities: Responding to customer queries in a timely and professional manner via telephone, live chat and email Develop proficient product knowledge with an understanding of pricing and ..... full job details .....