https://jobs.co.uk/job/customer-support-advisor-select-engineering--11c3555d-84eb-4224-a090-bd75e6d88917 RSS feed for Customer Support Advisor at Select Engineering. en-gb Wed, 10 Jun 2026 11:08:17 GMT https://jobs.co.uk/job/customer-support-advisor-select-engineering--11c3555d-84eb-4224-a090-bd75e6d88917 https://jobs.co.uk/job/customer-support-advisor-select-engineering--11c3555d-84eb-4224-a090-bd75e6d88917 Tue, 02 Jun 2026 23:00:00 GMT Location: Manchester | Salary: £17 - £17.46/hour | Type: Contract | Exciting new contract oportunity working for Banking services client based in Manchester The Customer Relations team is a critical function handling complaints from customers through liaison with internal departments and external parties. The team is primarily responsible for: Handling customer complaints within strict regulatory time scales Working with a variety of external suppliers to resolve customer issues Working with the Financial Ombudsman regarding customer referrals Building close relationships with Ford Motor company and Customer Relationship Centre Ensure accurate reporting of Complaint Data Duties The Customer Relations Specialist is responsible for the effective day-to-day management of the team which includes a team of case handlers/Q&E. This is an important role ensuring Ford Credit remains compliant with FCA Complaint Handling regulations.  The Specialist prepares and presents regulatory reporting to senior management monthly by attending various forums such as the KRI forum, the Customer Support Quality Forum providing updates on Complaint trends and corrective actions. The role also involves regular communication with Executives, Legal, Risk & Complian... Contract