Customer Support Advisor

Customer Trading AdvisorLocation: LiphookHours: Monday to Friday, 9:00am - 5:00pmSalary: Up to £27,000 per annumJob Type: Full-timeJoin a growing business as a Customer Trading Advisor in Liphook. This customer-focused role is ideal for someone who enjoys interacting with people, managing multiple priorities, and delivering consistently high levels of service in a fast-paced environment.Day-to-day of the role:Handle inbound and outbound telephone calls in a professional, friendly, and efficient manner.Deliver excellent customer service to brokers, acting as a knowledgeable and reliable point of contact.Run reports using internal systems to identify outstanding actions and requirements.Chase both new business and policy renewals.Liaise with the accounts team and support the reduction of aged debt.Understand and handle claims cover requests in line with agreed service standards.Manage and organise shared team mailboxes.Accurately update internal systems with call notes, policy details, and documentation.Chase brokers for outstanding policy requirements and information.Escalate delayed or complex requirements to underwriters where appropriate.Adhere to regulatory, compliance, and internal quality standards at all times.Assist with policy trading activities in line with company procedures.Contribute to improved customer feedback, including Feefo and Trustpilot scores.Required Skills and Qualifications:Previous experience in a customer service or call-handling ..... full job details .....