Customer Support Advisor

Customer Support Advisor (Office-based) - 6-month fixed term contract with a view to turning permanent after 6 months.

This is an excellent opportunity for someone with a background in customer service or office administration to join a well-established and supportive business. If you enjoy working in a team-focused environment, take pride in delivering excellent customer service, and want a role where no two days are the same, this could be the perfect next step in your career.

The Role

As a Customer Support Advisor, you'll be the first point of contact for clients, managing enquiries, processing orders, and ensuring a smooth and professional service from start to finish. This is a varied and fast-paced role where your attention to detail, problem-solving skills, and ability to communicate clearly will make a real difference.

Key Responsibilities

• Handling customer enquiries via phone and email, delivering professional and timely responses.
• Processing orders, payments, cancellations, and refunds with accuracy and efficiency.
• Maintaining clear communication with clients throughout the order process.
• Supporting key account clients and ensuring their requirements are consistently met.
• Updating and maintaining client records, ensuring information is accurate and up to date.
• Spotting opportunities to promote products/services and passing relevant leads to the sales team.
• Taking ownership of issues, resolving them effectively or escalating when necessary.

About You

• Previous experience in customer support.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple priorities in a busy environment.
• Confident using CRM systems and Microsoft Office Suite.
• A proactive, solutions-focused approach with strong problem-solving skills.
• Team-oriented, professional, and aligned with values of collaboration, relationship-building, and continuous improvement.

The Details

Hours: Monday-Thursday, 09:00-17:00 (or 08:30-17:00 with lunch), Friday 09:00-15:00.

Salary: £22,100 - £23,868 (pro rata for duration of contract)

Benefits: Free parking, sick pay, and access to an Employee Assistance Programme.

Please click on apply!