Customer Support Advisor

At Person Centred Software, we’re committed to improving the quality of life for people in social care through innovative technology. As a Customer Support Advisor, you’ll be the welcoming first point of contact for our customers — answering questions, solving simple issues, and making sure every interaction leaves them feeling heard, valued, and supported. You’ll guide them through their first steps, ensure their queries are handled efficiently, and hand over more complex issues to our Support Specialists with all the right information in place.

What You’ll DoGreet customers via chat, email, ticket, and phone, quickly understanding their needs.Answer basic product queries and troubleshoot simple issues.Collect key details to ensure smooth handovers to other members of the Support team.Maintain ownership of the customer’s request until it’s resolved or escalated.Provide clear, friendly, and professional guidance on using our products and solutions where possible.Direct customers to resources, best practices, and self-help tools to empower them.Log interactions and feedback to help improve our services and products.Maintain a positive, professional tone in every customer interaction.

What You’ll BringExperience in a customer service or support role, ideally in a SaaS or technology setting.Excellent communication skills and a natural ability to make customers feel valued.Strong information-gathering skills to fully understand a customer’s needs.Confidence with troubleshooting basic technical issues.Familiarity with customer support tools such as Zendesk, Intercom, or Freshdesk.Ability to explain technical concepts in plain, easy-to-understand language.Detail-oriented problem-solving skills and a customer-first mindset.An interest in technology and a passion for delivering exceptional service.

What We OfferA base salary of £27,000 and bonusdepending on experienceModern town centre offices in Guildford, with opportunityfor ad hoc home working25 days holidayNet zero pension schemeAdditional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.

Tech That Transforms–automation, real-time data—our solutions are redefining how social care operatesJoin the Market Leader– Trusted by thousands, we set the benchmark for digital transformation in social careDrive Meaningful Innovation– Work at the forefront of a sector ready for change, where your skills fuel real-world impactChallenge Yourself, Make a Difference– If you love tech and solving big challenges, we want to hear from youWork with the Best– Join a team of top-tier professionals passionate about using technology to drive ..... full job details .....