Customer Support Advisor

Job Title: Customer Support Advisor Location: Hatfield (Office-Based) Salary: £26,500 Job Type: Full-timeAbout the Role We are working with a well-established, international organisation within a specialist industry, supporting customers across a global network. Due to continued growth and investment in digital sales platforms, they are looking to add a Customer Support Advisor to their UK team.This is a fantastic opportunity for someone with strong administrative and customer service skills, ideally with experience in order processing, to join a fast-paced and collaborative environment.Key Responsibilities Accurately enter and process purchase ordersSet up and maintain product information within internal systemsHandle customer enquiries relating to existing and past ordersProcess exchange and special ordersReview and update customer account informationProvide support to customers via phone, email, and online platformsGenerate shipping labels and billing invoices as requiredAssist with online/web-based customer purchasing and registrationsSupport marketing and special-order functions, including online salesConduct customer care surveys and maintain strong client relationshipsWork collaboratively with internal departments to ensure smooth order flowCarry out additional administrative and operational duties as required Key Skills and Competencies Strong organisational skills with excellent attention to detailAbility to work under pressure and meet deadlinesConfident ..... full job details .....