Customer Support Advisor

Job Title: Customer Support Advisor
Location: Hatfield (Office-Based)
Salary: £26,500 
Job Type: Full-time

We are working with a well-established, international organisation within a specialist industry, supporting customers across a global network. Due to continued growth and investment in digital sales platforms, they are looking to add a Customer Support Advisor to their UK team.

This is a fantastic opportunity for someone with strong administrative and customer service skills, ideally with experience in order processing, to join a fast-paced and collaborative environment.

• Accurately enter and process purchase orders
• Set up and maintain product information within internal systems
• Handle customer enquiries relating to existing and past orders
• Process exchange and special orders
• Review and update customer account information
• Provide support to customers via phone, email, and online platforms
• Generate shipping labels and billing invoices as required
• Assist with online/web-based customer purchasing and registrations
• Support marketing and special-order functions, including online sales
• Conduct customer care surveys and maintain strong client relationships
• Work collaboratively with internal departments to ensure smooth order flow
• Carry out additional administrative and operational duties as required

• Strong organisational skills with excellent attention to detail
• Ability to work under pressure and meet deadlines
• Confident communicator with a customer-focused approach
• Proactive and solutions-oriented mindset
• Comfortable working both independently and as part of a team
• Good IT skills and experience using internal systems/databases

• Previous experience in a sales support, customer service, or order processing role
• Educated to GCSE level (or equivalent)

• Opportunity to join a growing, globally connected business
• Exposure to a fast-paced and evolving digital sales environment
• Supportive team culture with opportunities for development

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