Customer Support Advisor

Customer Support AdvisorStone, StaffordFull-Time 37.5 hours per week - (Hybrid working available) 26,230 per annumLooking for a role where you can make a real difference to lives every day?MPJ Recruitment are delighted to be partnering with a well-established, family-run Enforcement and Debt Recovery Agency who have been supporting clients across England and Wales since 1993. With decades of expertise in debt recovery, commercial rent arrears, local taxation enforcement, and High Court enforcement, this organisation has built a reputation for professionalism, fairness, and positive results.Now, they''re looking for a motivated and empathetic Customer Support Advisor to join their growing team. The RoleAs a Customer Financial Support Advisor, you''ll handle a variety of customer interactions across phone, email, and live chat. You''ll work collaboratively with colleagues to deliver fair, compliant, and solution-focused outcomes.What You''ll Be Doing:Managing inbound and outbound customer communicationsNegotiating affordable and sustainable repayment plansProviding empathetic, tailored support to customersEnsuring full compliance with regulatory and client requirementsKeeping accurate, up-to-date records across internal systemsWorking closely with your team to continuously improve service standardsWorking HoursMonday to Friday across rotating shift patterns:08:00am - 16:30pm09:30am - 18:00pm12:00pm - 20:00pmPlus the occasional Saturday paid as overtime (08:00am - ..... full job details .....