Customer Support Advisor

Customer Support Advisor Location: Hybrid (occasional travel to London and Canterbury for meetings)Contract: Permanent Full-timeSalary: £26,445The Opportunity An exciting opportunity has arisen for a Customer Support Advisor to join a highly experienced, service-driven team within the professional education sector. This role is ideal for someone who enjoys variety, learning, and customer interaction, supporting both students and corporate clients across the UK and internationally. You''ll be joining a team where people genuinely enjoy what they do, offering a stable and supportive environment to build a long-term career.The Role Working as part of a collaborative team led by experienced managers, you will act as a key point of contact for customer queries, ensuring a high standard of service across multiple communication channels. Key responsibilities include: • Handling customer queries via phone, email, and live chat • Supporting with registrations, membership, SPS and recertification queries • Guiding students on training materials, qualification pathways and exam availability • Providing support to both students and corporate clients • Building knowledge across a range of professional qualifications • Ensuring all customer interactions are handled accurately and efficiently • Working collaboratively with team members to manage workload and maintain service levels • Continuously learning and applying policies, procedures, and systems This is a varied role where the team ..... full job details .....