Customer Support Advisor

Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment) Contract: Long-term temporary position via Manpower, working at our sister company Hours: Full-time Working Pattern: Hybrid - a mix of home and office working Pay Rate: 13.84 per hour Start Date: ASAPOur sister company''s Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that''s moving into a new role, starting a business, retiring, or exploring what''s next. We''re looking for a Customer Support Advisor who''s highly organised, people-focused, and confident working at pace. You''ll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme. What you''ll be doing:Contacting candidates by email and phone to engage them with their career support programmeScheduling coaching appointments, webinars, and eventsManaging feedback channels (TouchPoint, WhatFix, NPS) - logging results, flagging trends, and escalating concernsCoordinating our Candidate Newsletter for over 5,000 recipientsHandling RightSkills requests - checking invoices, verifying suppliers, and keeping accurate recordsProviding timely, helpful responses to queries via phone or emailWorking closely with colleagues to keep processes smooth and efficientYou''ll be great at this job if you:Are confident with Excel and comfortable working with large datasetsHave excellent organisational skills and ..... full job details .....