Customer Support Advisor

Job Title: Customer Support Advisor (Engineering)Location: Sheffield, S4Salary: Circa 30,500 + Profit Share Bonus + Excellent BenefitsJob type: Permanent, Full Time - Monday to Friday, 7:30am to 4:30pmAt Kyocera, we provide high-quality tooling solutions and industrial consumables to manufacturers across a wide range of industries. As part of a global business with an excellent reputation, we''re proud of the long-term relationships we''ve built with our customers by providing expert advice and outstanding service.We''re looking for a friendly, organised and customer-focused individual to join our Internal Sales team.Whether you already have experience in engineering, manufacturing or tooling, or you''re simply someone with excellent customer service skills who enjoys learning technical products, we''d love to hear from you. Full product training will be provided, so enthusiasm, a willingness to learn and a positive attitude are just as important as previous industry knowledge.About the roleYou''ll become a trusted point of contact for our customers, helping them find the right products and ensuring they receive an excellent service from enquiry through to delivery.Your responsibilities will include:Responding to customer enquiries by phone and emailPreparing quotations and following up with customersProcessing customer orders and monitoring progressSupporting customers with product selection and technical queriesWorking closely with our external sales engineers to deliver ..... full job details .....