Customer Support Advisor

Are you passionate about helping people and delivering top-tier service? Do you enjoy problem-solving and being part of a collaborative team? We’re looking for a Customer Service Advisor to be the friendly, knowledgeable first point of contact for our client.
As part of our front-line support team, you’ll guide users through products and solutions, helping them get the most out of their experience while gathering insights that help them improve.

What You’ll Do

• Be the first point of contact for all customer inquiries via email, phone, and live chat.
• Respond to queries in a timely, professional, and helpful manner.
• Troubleshoot basic issues and escalate more complex problems when needed.
• Educate users on product features, best practices, and self-service tools.
• Gather and report on customer feedback to help improve our services.
• Identify common support themes and suggest process improvements.
• Collaborate closely with internal teams to enhance workflow and customer outcomes.
• Contribute to a positive, proactive customer experience and engagement strategy.

• A natural communicator with a friendly, patient, and solution-oriented approach.
• Strong written and verbal communication skills.
• Comfortable working across email, phone, and chat platforms.
• Ability to troubleshoot and think on your feet.
• Detail-oriented with excellent time management skills.
• Experience in a customer support or similar role is preferred.
• A team player who’s eager to learn and grow