Customer Support Advisor

The Customer Support Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs.

Client Details

Our client is an organisation within the business services industry, dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth.

Description

Key responsibilities of the Customer Support Advisor include:

• Respond to customer queries via email, phone, and other communication channels in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints and provide appropriate solutions to ensure satisfaction.
• Assist customers with product or service information and guidance.
• Collaborate with internal teams to address and resolve customer issues effectively.
• Identify and escalate priority issues to the relevant departments when necessary.
• Contribute to improving customer service processes and practices.
• Provide updates and follow-ups to customers regarding the status of their enquiries.

Profile

The successful Customer Support Advisor should have:

• Previous experience in a customer service/client facing position is highly desirable.
• Strong communication skills, both verbal and written, to engage effectively with customers.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Confidence to make outbound calls with a strong telephone manner.
• A positive attitude and a commitment to delivering exceptional customer service.

Job Offer

Benefits include:

• A competitive salary
• Quarterly bonus
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Free parking onsite
• Flexibility to work hybrid remote