https://jobs.co.uk/job/customer-support-advisor-cca-recruitment-group--6698602a-3ebf-4731-8206-a885c70a7b5e RSS feed for Customer Support Advisor at CCA Recruitment Group. en-gb Fri, 29 May 2026 18:25:18 GMT https://jobs.co.uk/job/customer-support-advisor-cca-recruitment-group--6698602a-3ebf-4731-8206-a885c70a7b5e https://jobs.co.uk/job/customer-support-advisor-cca-recruitment-group--6698602a-3ebf-4731-8206-a885c70a7b5e Fri, 29 May 2026 11:51:36 GMT Location: Altrincham | Salary: 26228.00-26228.00 Annual | Type: Permanent | Role: Customer Support AdvisorLocation: Altrincham fully office basedSalary: 26,228 + bonus (up to 1200 per year) + benefitsHours: 37.5 hours per weekShift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeksThis is an exciting opportunity for an experienced Customer Support Advisor to join my Altrincham based client.Do you have experience working in a contact centre team speaking to existing customers?Have you experience within billing, tech support and customer excellence?Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Customer Support AdvisorManage Customer expectations and develop relationships.Talking to customers about any queries with their contract.Manage and coordinate customer interaction, in line with agreed processes and SLAs.Effectively manage the customer experience to ensure that issues are resolved efficiently.Promote the brand at all times by providing a customer centric experience.Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.Maintain the consistency and accuracy of all data input into department databases.Build knowledge of customers.Continual... Permanent