Customer Support Advisor

Role: Customer Support AdvisorLocation: Altrincham fully office basedSalary: 26,228 + bonus (up to 1200 per year) + benefitsHours: 37.5 hours per weekShift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeksThis is an exciting opportunity for an experienced Customer Support Advisor to join my Altrincham based client.Do you have experience working in a contact centre team speaking to existing customers?Have you experience within billing, tech support and customer excellence?Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Customer Support AdvisorManage Customer expectations and develop relationships.Talking to customers about any queries with their contract.Manage and coordinate customer interaction, in line with agreed processes and SLAs.Effectively manage the customer experience to ensure that issues are resolved efficiently.Promote the brand at all times by providing a customer centric experience.Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.Maintain the consistency and accuracy of all data input into department databases.Build knowledge of customers.Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.Key Skills and Experience for this Customer Support AdvisorPrevious experience of using company systemsPrevious experience of working with customer facing teams or in a customer services ..... full job details .....