Customer Support Advisor

Permanent Job Customer Support Advisor £25,173 Altrincham based - free parking available Shifts across 8am - 4pm, 8.30am - 4.30pm and 9am 5pm - flexibility across all Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote)Are you passionate about delivering exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem-solving skills make a real impact?Join a forward-thinking technology based company known for its innovation and positive impact on the community and environment. With a relaxed and supportive work culture, this is an exciting opportunity to join the support team permanently.You would be working with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, you ll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently.What You''ll Do:Guide customers through their service journey from onboarding to technical support and equipment returnsDiagnose and resolve software, hardware, and connectivity queries using remote toolsCheck device data for accuracy and provide insightful reportsLiaise with internal teams to resolve complex technical issuesMaintain accurate records in a CRM system (experience with HubSpot is a plus!)Represent and promote company values in every interactionProvide professional and timely responses to customersWhat We ..... full job details .....