Customer Support Advisor

Customer Support Advisor Do you have exceptional Customer Service skills? Do you enjoy speaking with people over the phone and finding the best solution for the customer? Do you love talking cars? Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy. Through continued growth they are looking to recruit a Customer Support Advisor They are looking for a temp to work a minimum of 6 months Hours Mon to Friday 8.30 -5 (no weekend work!) You as a Customer Support Advisor will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs. Responsibilities as a Customer Support Advisor: Responding and managing through to conclusion all customer queries within agreed KPI s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect. Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information. An affinity for working in a ..... full job details .....