Customer Support Advisor

Customer Support Assistant

Tendring (Clacton on Sea)

£13.69 per hour PAYE (approx. £26,700.00 per annum).

CO15 1SE - onsite working

Ongoing contract

The Role

To operate as part of a customer-focused team dealing telephone and electronic enquiries with a focus on Council Environmental services including Waste

Management & Recycling.

JOB ACTIVITIES

• To respond to and assist members of the public making general and specific enquiries both in person and by telephone providing factual information or assistance or by putting them in touch with appropriate officers as required.
• To provide an efficient and effective general administration service to the department
• Responding flexibly to resource specific areas of need within the department as they arise.
• To establish and maintain a good general knowledge of all the different facets of the Authority''s services and objectives in order to respond to customer queries
• To attend training and team briefing sessions and to participate in the process of continuous improvement in customer service
• Such other duties as may be required

To find out more information please contact Abbie at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.