Customer Support Administrator

Salary: 25,000 - 35,000 (depending on experience)Hours: Monday - Friday, 9:00am - 5:00pm (30-minute lunch) - part-time considered for reduced hours 5 days per week (pro rata)Location: Northfleet (office-based)Benefits:23 days'' holiday + bank holidaysPension schemeFree off-road parkingGood public transport linksComplimentary refreshments and basic food provisionsAd hoc team lunches and staff incentivesSupportive, family-style culture with a genuine focus on employee wellbeingAbout the RoleAn exciting opportunity has arisen for a Customer Support Administrator to join a growing and ambitious business in Northfleet. This is a brand-new role, created to support a busy customer support function as the business continues to expand. You''ll play a key part in ensuring customers receive a smooth, efficient and professional experience, working closely across multiple departments including transport, marketing and operations. This is an ideal opportunity for someone who is organised, proactive and enjoys being at the heart of a team.Key ResponsibilitiesProvide day-to-day administrative support to the Customer Support teamWork collaboratively with internal departments to coordinate customer requirementsMaintain and update the customer database, ensuring all records are accurate and up to dateProactively contact existing customers to verify contact and delivery informationSupport wider administrative tasks across the business when requiredHelp ensure a consistently high level of ..... full job details .....