Customer Support Administrator

We are working with a superb forward thinking business who are currently looking for an experienced individual within both areas of Customer Service and Administration to work within a small team and provide excellent customer service. The goal of the role is to increase customer satisfaction, loyalty, and retention and to meet minimum customer expectations and will provide an initial 12 months cover for maternity.Within this position, you ll be: Taking customer phone calls, dealing with queries and handling complaintsAssisting with the completion of orders, identifying anything required and helping plan deliveriesResolving customer complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure a successful resolutionKeeping accurate records of customer interactions, processing customer accounts and archiving documentsIdentifying and assessing customer needs to achieve satisfactionProviding information on both product and services to resolve any emerging problems that our customer accounts might face with accuracy and efficiencyEnsuring excellent service standards are delivered to and maintain a high level of customer satisfaction What our client is looking for: People who are genuinely excited to help customers, are patient, empathetic and can communicate effectivelyExperience in providing excellent customer service and supportGood time management skills and the ability to multi-task and prioritise are crucialStrong ..... full job details .....