Customer Support Administrator

SF Partners are supporting a brilliant, established and growing business in Coventry (CV6) that are looking to recruit a Customer Support Administrator on a permanent basis. Salary: £29,000 Working pattern: full time hybrid, approximately 1 weekend working day per month Provide the highest standards of service and support for customers, both external and internal. Ensuring accurate and efficient service at all times and to undertake and oversee the administrative routines associated with the operation of all client Customers. Main duties: -Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience and meets their expectations. -Take ownership of all queries assigned to them and manage the queries correctly. -Perform customer verifications and security checks. -Complete all reports and administrative work on time to required standard. -Undertake other tasks as reasonably directed from time to time. -Locate all documents / customer information/ How to guides etc. on appropriate system. -Process orders taking strategic decisions on stock selections and location to fulfil customer requirements. -Monitor jobs on the road to meet correct ETA''s Managing customers'' expectations. -Adhere to all policies and procedures as laid out by the Company including health and Safety and Business Continuity procedures. -Achieve all personal and team KPIs as set by the client CSM. -Communicate and co-ordinate with internal ..... full job details .....