Customer Support Administrator

Customer Support AdministratorEdinburgh-based office-based roleFull Time 35 hours per week Monday to FridayASAP start Temp role initially until the end of 2026Hourly rate of 13.00 per hour + holiday paySearch Consultancy are delighted to be working exclusively with one of our Nationwide clients in the Charitable sector to recruit this role on a full-time Temporary basis.This is a blended role between Customer Support and Administration - the client is seeking a candidate who is strong in both of these areas for this role!Duties involved in this role will include: Dealing with customers across a variety of enquiries, ensuring that you provide a friendly and professional experience in all of your interactions Responding to incoming information requests and donations including contact by phone, email, correspondence and in person Handling any complaints, ensuring these are escalated to the appropriate contact and dealt with to a satisfactory conclusion Processing incoming cash, card and cheque donations through the company''s donations system Distribution of welcome packs and fundraising materials to new customers, as well "Thank You" letters to donors Providing administrative support to the Fundraising team including new registrations and the associated administration for upcoming events Assisting with the creation and management of JustGiving pages Carrying out accurate data entry onto the company''s internal systems Various other ad hoc customer relations and administrative ..... full job details .....