Customer Support Administrator

Customer Support Administrator Telford Temp-to Perm £27,000 Monday to Friday, 8.30 am 5 pm with an early finish on a Friday An established and growing organisation is looking to recruit a Customer Support Administrator to join its busy commercial support function. This is a varied role combining data entry, coordination, and general administration, with a strong focus on accuracy and organisation. You will play a key role in supporting Account Managers, maintaining customer satisfaction, and ensuring critical project information is up to date. This position would suit someone who is detail-oriented, persistent, and confident in chasing information both internally and externally. Responsibilities and duties will include, but not limited to: Provide day-to-day administrative support to Account Managers and the wider commercial team Manage and respond to queries via a shared inbox, ensuring timely and professional communication with customers Accurately input and maintain data across internal systems, ensuring records are consistently up to date Monitor the progress and arrival of key goods required for ongoing projects Proactively liaise with suppliers to obtain updates on delivery schedules and expected arrival times Build effective working relationships with suppliers to improve visibility of timelines and forecasts Track and chase outstanding information, ensuring project schedules can be accurately forecasted and communicated Support internal reporting by maintaining ..... full job details .....