Customer Support Administrator

Customer Support AdministratorLocation: SilverstoneSalary: 24,000 per annumHours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm (1-hour lunch break) The CompanyOur client is a successful and growing business operating within a specialist technical sector. They are looking to recruit a Customer Support Administrator to join their friendly and supportive team.This role would suit someone with previous office-based customer service experience who enjoys speaking with customers, processing information accurately, and working in a fast-paced environment.The RoleAs a Customer Support Administrator, you will act as a key point of contact for customers, handling enquiries, processing orders, and ensuring a high level of service throughout the customer journey.Due to the location of the office, candidates must hold a full UK driving licence and have access to their own vehicle, as public transport options are limited.Key responsibilities include:Handling customer enquiries via telephone, email, and online channels.Processing customer orders accurately and efficiently.Producing and following up sales quotations.Maintaining customer records and updating information on internal systems.Managing data entry tasks with a high degree of accuracy.Monitoring order progress and keeping customers informed of updates.Assisting with back-order management and order tracking.Running reports and maintaining accurate system data.Building and maintaining strong customer ..... full job details .....